Knowledgebase

 Can You Restore a Backup of My Website?

If there is a daily, weekly or monthly copy of your website want restored, then we can restore it...

 Custom Error Pages

Custom error pages allows you to display special web pages that a user will see when an error is...

 Disk Space Quota. Are You Running Out Of Disk Space?

If you've run out of disk space or are about to please read this for what you can do. The...

 Do you have a backup process?

Yes. Backup copies are made and retained daily, weekly, and monthly. Daily copies are made...

 Help using cPanel

The many features within cPanel can be overwhelming for many users. There is no need to know...

 How do I download a backup archive of my website?

Backups allow you to download to your computer a zipped copy of either you entire site (your...

 How do I log into my hosting control panel (cPanel)?

You can log into cpanel by going to either of the following URLs:...

 How do I make use of anonymous FTP?

For security reasons anonymous FTP is disabled across all accounts.

 How long will it take for my hosting account to be setup?

We aim to setup all hosting accounts within 24 hours, but in most cases this will be much quicker.

 How to connect via FTP

To access your web space via FTP you would use the following details: Host name:...

 My Website Files Exist in the "www/" and "public_html/" Folder. Can I Delete One?

Do not delete either folder! The "www/" folder is simply a shortcut to the your "public_html/"...

 Space used has decreased, but I did not remove anything

If we notice your web space has reached its maximum limit, or is very close to it, we may free up...

 WHM user manual

The WebHost Manager (WHM) user manual is available to read online. WHM documentation - this...

 What Folder Do I Place My Website Files In?

Your website's files (e.g., html, css, gif files) must be placed in your "public_html" folder. So...

 What are SSIs?

SSIs are directives (server instructions) that are placed in HTML pages, and evaluated on the...

 What is a cron job?

A cron job allows you to schedule a proces or command to run at a specific time. They can allow...

 What is my server name?

To find the name of your server: Log into your cPanel account. On far-left, the 'General...

 What is the path for...

my website's document root (WWW directory)? The path to your main website's document root is:...

 What is web hosting?

Web hosting provides a place for your website so it can be accessed by other users on the...

 Why are there so many folders in my hosting account's web space?

If you have accessed your web space by FTP or via "File Manager" under your cPanel, then you may...

 Why does my website say "403 Forbidden - You don't have permission to access / on this server."

If your web hosting was just setup, then this simply means you've got nothing uploaded in your...

 cPanel user manual

We have the cPanel user manual available to read online and/or download. cPanel Quick Start...